ASI Event Log Troubleshooting Steps

So....you have received an error using iDMS where the the iMIS REST API has returned a generic error message and code. 

This page will help you get more information to troubleshoot.

For EMS Customers Hosted by ASI

Step 1

Identify the Date/Time the issue/error occurred.  Your time zone is very important.

Step 2

Create a Support Request at https://support.imis.com

Include as much information as possible in your request - including the exact Date/Time the issue occurred (and and time zone) as well as screen shots and as much information regarding what you were doing as possible. Sample data is always appreciated, but please do not include any Personally Identifiable Information.

For 2017 Customers or On-Prem EMS Customers

Step 1

You need to identify the Date/Time the issue/error occurred.  

Step 2

On your IMIS Application Server, go to the Event Log and look for errors that occurred at the same time.  These errors will give important clues as to the issue at hand (e.g. "State Code BB does not exist")

Step 3

If you are unable to decipher the errors or still need help, paste the errors into a new support ticket at https://support.imis.com. Please include screen shots of your mappings and sample data if possible.