Troubleshooting
Refer to some of the most common CSiDonate issues below for assistance.
As always, if you are still stuck, please reach out to CSI Support and we would be happy to assist you!
Missing or Failed Recurring Payment
Missing a recurring payment, or the payment failed in the Transaction Log?
Refer to the Recurring Donations article for troubleshooting tips.
Payment Processing Issues
Payment processing not working?
Refer to the Payment Processing article for help.
Error Page
Got the :( error page?
Refer to the Error Code Reference for descriptions of each error code.
See a common issue with CSiDonate not listed here? Contact CSI support and let us know what we should add!