iDMS Troubleshooting

Troubleshooting

Problem

FOR IMIS 100/200 CLOUD USERS ONLY: 'When I login the CSI Cloud Dashboard to add new iImport Users, there are no users available to add.'

Solution

For security purposes, only those iMIS Contacts that are members of the Staff Group (Community → Security → Staff) will appear in the CSI Cloud Dashboard as users available to add to iImport Cloud. Neither the Sys Admin nor the Remote Service role is required in iMIS Cloud 100/200.


Problem

IQA for iUpdate takes far longer than it should to run, yet it runs at the expected speed on iMIS.

Solution

The "Only display unique results" box must be checked on an IQA for it to run properly in iUpdate.

Need help?

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